Total Diabetes Supply
Total Diabetes Supply carries an extensive selection of name brands diabetic supplies such as Accu-Chek,
OneTouch Ultra, FreeStyle, Bayer – Ascensia, BD, Nova Max, Prodigy, Advocate, and much more. They sell
quality diabetes supplies including glucose test strips, blood glucose meters, control solutions, insulin,
syringes, diabetic lancets & devices, blood pressure monitors, and much more! They strive to deliver 100%
customer satisfaction.
Their knowledgeable customer service staff is available and ready to help one through Live Chat, Email, or by calling
their toll-free number. If someone needs assistance, they may contact Customer Service anytime Monday through
Friday 9:00 am – 5:00 pm E.S.T, or by e-mailing [email protected]. They have partnered
with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check
transactions for their customers. They adhere to strict industry standards for payment processing, including 128-bit
Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, Industry leading encryption
hardware and security protocols to protect customer information, and Compliance with the Payment Card Industry
(PCI) Data Security Standards.
Most orders are shipped within 24 hours and orders over $99 receive FREE Shipping. A Delivery confirmation
number for someone’s package will be sent to them via email as soon as they ship the order. Unlike many
online stores, at Total Diabetes Supply, they stock almost everything they sell. This enables them to get one’s
order shipped the same day, for fast delivery. Total Diabetes Supply ships most packages with USPS.
Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.
Some orders are shipped in multiple parcels. They do not add additional fees to someone’s order if we ship
in multiple parcels.
Orders can take up to 7 business days to process and be shipped. One will be emailed tracking information for
their order. Please allow 2-4 weeks for delivery. Orders to international P.O. Boxes will be shipped with USPS and
then delivered by one’s local post office or other carriers. Tracking information is not available. Delivery can take
up to 2-4 weeks.
All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require
that Total Diabetes Supply state the value of someone’s order directly on their package – the value is the retail
cost. Total Diabetes Supply cannot mark any package(s) as a “Gift” in order to avoid customs and duties
fees. Please note that on rare occasions, customs agents may delay the delivery of some packages at their
discretion. For more information on customs and duties charges, please contact your local customs office.
FREE SHIPPING TO CANADA ON ORDERS OVER $249 USD
Now, in order to better service their Canadian Customers, orders over $249 ship free to Canada! Simply Select
“Canada Free Shipping” as one’s Shipping Method. Certain items are excluded from this offer based on the item’s
characteristics. Look for the following under these items: *Excluded from Free Shipping. The $249 order total is
calculated after all rebates and bundled discounts have been applied. Gift Cards, freight charges, duties, and
taxes do not count towards the qualifying order total. Transit time is up to 8 days.
GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which one’s order is
shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.
Goods that are entirely made in the USA will be duty-free, but still subject to GST/PST.
One can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca
(Border Services Agency).
All prices shown on Total Diabetes Supply.com are in U.S. dollars. If someone needs a conversion to their local
currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and Total Diabetes
Supply.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that someone’s
credit card processor may charge them a conversion rate fee.
If someone returns a product to Total Diabetes Supply, they will be the exporter from the destination country. Title
and risk of loss transfer to Total Diabetes Supply upon our receipt of the merchandise. Shipping carriers will assist
one in recovering their taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.
If an order is refused or returned to Total Diabetes Supply due to inaccurate or incorrect address information or
because it was declined or undeliverable, TDS reserves the right to retain the original shipping/handling fee and to
charge the payment method originally used for costs they have incurred related to the return of the undelivered
packages or merchandise to them.
For one’s protection orders are subject to TDS’s verification procedure. One may be asked to verify that they are the
card owner, or that the order information is legitimate. This may include a request for a copy of their credit card (front
and back), which can be transmitted by fax or through a secure upload page which Total Diabetes Supply will
provide should this be necessary. Should someone’s order require verification, they will be notified by phone or email.
For this reason, it is imperative that one provide this should this be necessary. Should someone’s order require
verification, they will be notified by phone or email. For this reason, it is imperative that one provide Total Diabetes
Supply with both their current daytime and evening phone numbers, including country and city codes.
TDS reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be
issued via the same method one used to make their payment. In an effort to protect their everyday low prices and
customer data, Total Diabetes Supply sometimes need to take additional steps to verify orders that have fail some
flag indicators. International credit cards may require a specialized procedure that assists them in verifying cardholder
identity. Most verifications are a one-time thing. They will apologize for any inconvenience this may cause.
If Total Diabetes Supply requires further verification, They will email one to verify and confirm their order and they
can follow the link and instructions provided. Total Diabetes Supply will charge a small sum to one’s credit card
(usually under $2.00), which amount will be refunded immediately following verification. One will need to check their
credit card account to see how much was charged, and then let Total Diabetes Supply know through the link
provided in the verification email, e-mail [email protected]. If one’s response matches the actual
amount charged, Total Diabetes Supply will ship your order within 1-2 business days after hearing from them.
All Total Diabetes Supply verification emails are secure and will come from the email address
To help speed up the verification process, please respond promptly to Total Diabetes Supply verification email.
If one have any further questions about Total Diabetes Supply credit card verification procedure, contact them
at [email protected]. Total Diabetes Supply may be obliged to block certain products from being
shipped outside of the US, based on manufacturer or government restrictions. Free Shipping ver $99 promotion is
not available for merchandise shipped outside the USA.
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